Foreword ........................................................................................................vii
Preface ............................................................................................................. xi
Chapter I
Introduction ..................................................................................................... 1
Learning Outcomes ................................................................................ 1
Key Challenges Facing IT Professionals............................................. 1
What is Enterprise Resource Planning? .............................................. 5
Selection of the Case Study Method as a Way to Learn How to
Implement ERP Systems .................................................................... 9
Chapter Summary .................................................................................21
Short Essay Questions .........................................................................21
References ............................................................................................22
Chapter II
Multinational Companies ............................................................................25
Learning Outcomes ..............................................................................25
History ...................................................................................................25
What Multinational Companies Do ....................................................26
Organizational Structure ....................................................................27
Organizational Structure of Robert Bosch GmbH (RB) ...................32
Multinational Strategies ......................................................................35
Alignment of Corporate Strategies with Information Systems .........36
Chapter Summary .................................................................................40
Short Essay Questions .........................................................................40
References ............................................................................................41
Chapter III
Fundamentals of Enterprise Resource Planning (ERP) .........................43
Learning Outcomes ..............................................................................43
Historical Basis of ERP .......................................................................43
Components of an ERP System ...........................................................47
IT Architecture of an ERP System.......................................................55
Overview of the ERP Market ..............................................................60
Details about SAP R/3: The Leader in the Market ...........................67
Chapter Summary .................................................................................70
Student Assignments/Questions ...........................................................71
References ............................................................................................71
Chapter IV
Management Issues in Implementing ERP Systems .............................74
Learning Outcomes ..............................................................................74
Overview ...............................................................................................74
Change Forces .....................................................................................75
Change Management ...........................................................................81
Change Management Issues in Implementing ERP Systems .............86
Challenges in Implementing ERP Systems .........................................90
Implementation Strategies for ERP Systems ......................................94
Chapter Summary .................................................................................96
Team Assignments and Discussion Questions ...................................98
References ............................................................................................98
Appendix A ......................................................................................... 100
Chapter V
Technical Issues in Implementing ERP Systems ................................. 105
Learning Outcomes ........................................................................... 105
Overview ............................................................................................ 105
Database ............................................................................................ 106
Technical Issues in Implementing ERP Systems ............................. 116
Implementation of SAP R/3 ............................................................... 123
Chapter Summary .............................................................................. 128
Team Assignments and Discussion Questions ................................ 128
References ......................................................................................... 128
Appendix A ......................................................................................... 130
Chapter VI
Multiple Information Systems for Coping with a Growing and
Changing Business: Robert Bosch GmbH ............................................ 138
Learning Outcomes ........................................................................... 138
Case Overview ................................................................................... 138
Case Study ......................................................................................... 139
Chapter Summary .............................................................................. 159
Team Assignments and Discussion Questions ................................ 160
References ......................................................................................... 161
Chapter VII
“Unrest Produces Creativity”: Standardization of Business
Processes in Robert Bosch Corporation with the Use of SAP R/3 ..... 162
Learning Outcomes ........................................................................... 162
Case Overview ................................................................................... 163
Chapter Summary .............................................................................. 199
Team Assignments and Discussion Questions ................................ 200
References ......................................................................................... 201
Appendix 1 ......................................................................................... 203
Chapter VIII
Robert Bosch Corporation: Analysis and Recommendations ............ 206
Learning Outcomes ........................................................................... 206
Overview ............................................................................................ 206
Analysis and Recommendations ....................................................... 207
Chapter Summary .............................................................................. 241
References ......................................................................................... 242
Chapter IX
Robert Bosch SAP R/3 Implementation: Changes During 2000-2004 .. 243
Learning Outcomes ........................................................................... 243
Changes in Management During 2000-2004 in Robert Bosch as
Related to the Case Study ............................................................ 243
Status of ERP Implementation at RBUS as of 2004 ....................... 245
Status of ERP Implementation at QI as of 2004 ............................. 250
Chapter Summary .............................................................................. 259
Chapter X
New Directions in SAP R/3: Service Oriented Architecture (SOA)
and Netweaver ........................................................................................... 260
Learning Outcomes ............................................................................ 260
New Directions in SAP R/3 ............................................................... 261
Chapter Summary .............................................................................. 282
Team Assignments and Discussion Questions ................................ 283
References ......................................................................................... 274
Chapter XI
Another Example of Use of ERP Systems in a Multinational
Company ................................................................................................. 286
Learning Outcomes ........................................................................ 286
Introduction ................................................................................... 286
Chapter Summary ........................................................................... 309
Appendix 1: SLIGOS-Industries SAP Offering ............................. 310
Appendix 2: Silder Group Companies ........................................... 312
Chapter XII
Conclusions ............................................................................................ 313
Learning Outcomes ........................................................................ 313
Benefits of Using This Book .......................................................... 314
Relating the RBUS Case Study to the Change Management Life
Cycle .......................................................................................... 328
Chapter Summary ........................................................................... 334
References ...................................................................................... 335
About the Authors ................................................................................. 336
Index ....................................................................................................... 340
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