Contents
Preface ==================================================11
Introduction ==============================================13
1 Implementing Management Systems
with SAP ================================================19
1.1 Basic Principles ...........................................................................................................20
1.2 Quality Elements .........................................................................................................22
1.3 Documenting the Management System .................................................................29
1.4 The QM Information System ......................................................................................30
1.5 Environment Management ........................................................................................31
1.6 Laws .............................................................................................................................34
1.7 Outlook ..........................................................................................................................35
2 Modeling QM Business Processes Using
the EPC Method ============================================37
2.1Basic Principles ...........................................................................................................37
2.2Definition of Concepts ................................................................................................37
2.3The Event-Driven Process Chain (EPC) .................................................................41
2.3.1Elements of the Event-Driven Process Chain ....................................................41
2.3.2Structure of the Event-Driven Process Chain .....................................................44
2.3.3Scenario ....................................................................................................................45
3 Overview of SAP R/3 ===========================================53
3.1 SAP ................................................................................................................................53
3.2 Development of SAP R/3 ...........................................................................................53
3.3 Modules of the R/3 System .......................................................................................54
3.4 SAP R/3 Releases ..................................................................................................... 58
3.5 mySAP PLM and Quality Management ....................................................................66
3.6 Project Management for SAP Implementations ....................................................66
3.7 Customizing .................................................................................................................73
3.8 Client Concept .............................................................................................................74
3.9 Organizational Structure ............................................................................................75
3.10 The R/3 Work Center ................................................................................................75
3.11 SAPscript ....................................................................................................................76
3.12 Reports .......................................................................................................................76
3.13 ABAP/4 Programs .....................................................................................................77
3.14 SAP R/3 QM as a CAQ System ...............................................................................77
3.15 New SAP Technologies ............................................................................................79
3.15.1 The mySAP ERP Strategy .....................................................................................79
3.15.2 mySAP Business Suite ........................................................................................80
3.15.3 SAP Enterprise Portal ...........................................................................................82
3.15.4 Using SAP Enterprise Portal in SAP QM ............................................................84
3.15.5 Principles of R/3 Internet Scenarios ...................................................................88
3.15.6 Recording of Quality Messages ..........................................................................88
3.15.7 Creating Quality Certificates .................................................................................92
4 Operating SAP R/3 =============================================97
4.1 Logon and Logoff .............................................................................................................97
4.2 User Interface ...................................................................................................................99
4.3 Print ..................................................................................................................................106
4.4 User Settings ..................................................................................................................108
4.5 Working with Transaction Codes and Multiple Sessions ......................................110
4.6 Help in the R/3 System .................................................................................................113
4.7 Display Functions and List Displays ..........................................................................117
5 Quality Management in the Supply Chain ===========================121
5.1 Basic Principles ..........................................................................................................121
5.2 Supply-Chain Management ......................................................................................122
5.3 Materials Management ..............................................................................................124
5.3.1 Procurement .............................................................................................................124
5.3.2 Production .................................................................................................................128
5.3.3 Sales and Distribution ............................................................................................130
5.3.4 Customer Service ....................................................................................................131
5.3.5 Summary ..................................................................................................................133
6 Quality and Inspection Planning ==================================135
6.1 Basic Principles ............................................................................................................135
6.2 Overview of Quality and Inspection Planning .........................................................139
6.3 Basic Data for Quality and Inspection Planning .....................................................140
6.3.1 General Master Data .................................................................................................141
6.3.2 Basic Quality- and Inspection-Planning Data ......................................................155
6.4The SAP QM Inspection Plan .......................................................................................176
6.4.1 General Remarks ......................................................................................................176
6.4.2 Administrating Inspection Plans ............................................................................183
6.4.3 Structure of the Inspection Plan (Plan Structure) .................................................191
6.4.4 Engineering Workbench ..........................................................................................209
6.5 Quality Planning in Procurement ...............................................................................212
6.5.1 Material Master and Quality Info Record ...............................................................212
6.5.2 Incoming Inspection .................................................................................................215
6.6 Quality Planning in Production ..................................................................................225
6.7 Quality Planning in Sales and Distribution .............................................................234
6.7.1 Certificate Processing ............................................................................................240
7 Quality Inspection ==========================================245
7.1 Basic Principles ....................................................................................................245
7.2 Inspection-Lot Creation .......................................................................................250
7.3 Results Recording ................................................................................................255
7.3.1 Characteristics Results ...................................................................................259
7.3.2 Defects ................................................................................................................268
7.4 Inspection-Lot Completion .................................................................................270
7.5 Inspection Costs ..................................................................................................272
7.6 Sample Management ..........................................................................................274
7.7 Quality Inspection in Sales and Distribution ...................................................276
7.8 Quality Inspection in Production ........................................................................277
7.9 Quality Inspection in Procurement ....................................................................281
7.10 Interfaces to External Systems and Measurement Devices .......................283
7.11 Connecting Complex, External Measurement Systems ..............................285
7.11.1 Overview ............................................................................................................285
7.11.2 The Keyboard Wedge .....................................................................................286
7.11.3 Test Equipment Drivers for SAP GUI ..........................................................286
7.11.4 Subsystems with Separate User Interfaces ..............................................287
7.11.5 Direct Integration of Inspection and Analysis Systems ............................287
7.11.6 Importing a Plan ..............................................................................................288
7.12 Example ...............................................................................................................288
7.12.1 The Sample Company ...................................................................................288
7.12.2 Quality Assurance in the Power Tools Area ...............................................289
7.12.3 Analyses in the Adhesives Area ...................................................................290
7.12.4 External Statistics Program ...........................................................................292
8 Quality Control ==============================================293
8.1 Basic Principles ......................................................................................293
8.2 Usage Decision ......................................................................................293
8.3 Quality Level ......................................................................................305
8.4 Vendor Evaluation ......................................................................................307
8.4.1 Basic Principles ......................................................................................307
8.4.2 Master Data ......................................................................................308
8.4.3 Evaluation Criteria ......................................................................................309
8.4.4 Vendor Evaluation ......................................................................................315
8.4.5 Evaluations ......................................................................................321
8.5 Statistical Process Control (SPC) ................................................................323
8.6 Dynamic Modification of Inspection Severity
and Inspection Frequency ......................................................................................328
8.7 Batch Logs ......................................................................................330
8.8 Quality-Related Costs ......................................................................................331
8.8.1 Basic Principles ......................................................................................331
8.8.2 Cost and Performance Accounting .....................................................332
8.8.3 Recording Quality-Related Costs .......................................................333
8.8.4 Evaluation of Quality-Related Costs .................................................334
8.8.5 Implementation Possibilities with R/3 .................................................335
9 Quality Notification ===========================================337
9.1 Basic Principles ......................................................................................337
9.2 Quality Notifications in SAP R/3 .............................................................338
9.2.1 Scenario: Complaint Management with Quality Notification ..........341
9.2.2 Functions and Elements of the Quality Notification .........................358
9.3 Quality Notification with Integrated Document Management .............370
9.3.1 Creating a Document .........................................................................372
9.3.2 Documents in the Quality Notification .................................................375
9.3.3 Documents in the Quality Info Record ................................................376
9.3.4 Documents in the Inspection Plan/Routing .......................................376
9.4 Quality Notification in Sales and Distribution ........................................376
9.5 Quality Notification in Production .....................................................379
9.5.1 Scenario with Notification Type Q3/F3, Internal Problem
Notification .....................................................381
9.6 Quality Notification in Procurement .....................................................383
9.7 Solution Database .....................................................386
9.8 Stability Study .....................................................389
9.8.1 Description .....................................................389
9.8.2 Scenario for the Stability Study .....................................................392
9.9 FMEA Functionality via Add-On .....................................................402
10 Information Systems and Evaluations ===============================407
10.1 Basic Principles .....................................................407
10.2 Executive Information System .....................................................408
10.3 Logistics Controlling .....................................................408
10.3.1 Quality Information System .....................................................409
10.4 Report Lists .....................................................415
10.5 SAP Open Information Warehouse .....................................................416
10.6 SAP Business Information Warehouse (SAP BW) .....................................................417
10.7 Examples of QM Content in SAP .....................................................419
11 Test Equipment Management =====================================429
11.1 Basic Principles .....................................................429
11.2 Business Tasks .....................................................430
11.3 R/3 Module Configuration .....................................................431
11.4 Master Data .....................................................432
11.5 Scenario for Test Equipment Management ......................436
11.6 Editing the Material Master .....................................................437
11.7 Procuring Test Equipment .....................................................440
11.8 Serializing the Material .....................................................441
11.9 Creating a Material as Equipment .....................................................442
11.10 Planning Test Equipment Monitoring .....................................................446
11.10.1 General Task List .....................................................447
11.10.2 Maintenance Plan .....................................................448
11.10.3 Scheduling .....................................................452
11.10.4 Scheduling Monitoring .....................................................452
11.11 Calibrating and Checking Test Equipment ......................................452
11.11.1 Calibration Orders ..................................................... 452
11.11.2 Results Entry and Usage Decision .....................................................455
11.11.3 Inspection Completion .....................................................456
11.12 Evaluations .....................................................457
11.13 Using Subsystems .....................................................458
12 Audit Management Using SAP ===================================463
12.1 Functions of SAP Audit Management .....................................................463
12.2 Installation and System Requirements .....................................................463
12.3 Definition of Audits from the Quality Management View ........................464
12.4 Time Scheduling and Resource Planning ...............................................465
12.5 Planning the Question Lists .......................................................................466
12.6 Execution ..........................................................................................................466
12.7 Reports and Evaluations ..............................................................................467
12.8 Corrective and Preventive Actions ..............................................................469
12.9 Audit Evaluations ...........................................................................................469
12.10 Mobile Audit ..................................................................................................470
13 Customizing ===========================================471
13.1 Basic Principles .....................................................471
13.2 The Most Important Tools .....................................................473
13.3 Functions in Customizing .....................................................474
13.3.1 Procedure Model .....................................................475
13.3.2 Implementation Guides (IMGs) .....................................................475
13.3.3 Creating a Project IMG .....................................................477
13.4 Project Controlling with the IMG and the Procedure Model .............482
13.4.1 Project Controlling with Status Information ....................................482
13.4.2 Selecting Documentation Types in IMG Project Maintenance ..................484
13.5 Scenario .....................................................485
13.5.1 Customizing “Maintaining Number Ranges” ..............................................489
14 Migration Concepts =======================================491
14.1 Basic Principles ...........................................................................................491
14.2 Creating a Detailed Definition for the Data Transfer ............................491
14.3 Creating Data Transfer Programs .....................................................494
14.4 Performing Manual Data Transfers .....................................................496
14.5 IBIP Program for Data Transfer .....................................................496
15 ASAP (AcceleratedSAP)509
A Glossary =======================================521
B Abbreviations ===================================527
C The Authors ====================================531
Index ===========================================533
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