SAP CRM  7.0 ONLINE TRAINING CONTENT

Introduction to:

Fundamentals and architecture of SAP CRM

SAP CRM Marketing

SAP CRM Web Channel (E-Commerce)

SAP CRM Sales module

SAP CRM Interaction Center

SAP CRM Service module

SAP CRM Field Applications

Implementation & operation of SAP CRM

       SAP CRM Utilities

       Overview on SD

        CRM Middleware

CRM 580 -USER Interface  CRM 2007,7.0 UI configurations ( BSP application  MVC overview )

1. Detailed overview on CRM 2007 UI

2. Component workbench customisations for BSP application at UI level

3. Revision on what all discussed and hands on session, test 

4. Business roles customising ,PFCG ,role config keys ,navigation bar profile customising

5. configuration for workcenters ,logical link groups direct link

6. CRM Detail over view , BP Master Data overview

7. UI Concept ,component workbench hands on sessions

8. Navigation Bar Customizing and Transaction Launcher,

9. Architecture BSP overview on Genil layer BOL layer

10. UI Configuration

11. Easy Enhancement Workbench and Application Enhancement Tool

12. Component Enhancement Concept

13. Skin Configuration

CRM 100---Base customizing

1. CRM basic data:

2. Account Management

3. Organizational model

4. Product master

5. Customizing settings for each object

6. CRM business transactions

7. Overview of generic functions in business transactions

8. Activity management

9. Customizing for these objects

10. Process control and determination

11. Partner determination

12. Basics concepts of CRM middleware

13. Introduction to the CRM WebClient User Interface

14. CRM business transactions

15. Overview of generic functions in business transactions

16. Customizing for these objects

17. opportunity mgmt

18. Partner determination

19. Overview of pricing in CRM

20. CRM billing

21. Basics concepts of CRM middleware

22. Introduction to the CRM WebClient User Interface

CRM 700----Service

1. Service module overview and scenarios

2. Service ticket processing transactions

3. service order processing

4. Complaint management

5. Service contract processing

6. Call center service desk customisations settings

7. CTI overview and functionality

8. CRM 2007 and 7.0 UI configuration for service scenarios using service business roles

9. Service quotation

10. warranty management

11. resource planning tool

12. Installbase management

13. Case management

14. IT Helpdesk setup configurations

CRM 600----Marketing

1. Overview of marketing management in SAP CRM

2. Marketing Plans and campaign management

3. Preparation and Execution of campaigns

4. Segmenting business partners

5. Marketing attributes

6. Graphical Modeler

7. Creating profiles and target groups

8. Personalized mail forms

9. Creating personalized e-mails

10. Lead Management a

CRM 300 -----Sales

1.     Opportunity management and Pipeline Performance Management

2.     Contract management

3.     Activity management in SAP CRM Sales order management, quotation management

Interaction Center WinClient [Call Center – SAP GUI] (CR400)

Interaction Center WebClient [Call Center – Web Based) (CR410)

1. IC Agent functions

2. IC Marketing and Sales

3. IC Service

4. IC Web Client Functions and Profiles

5. Communication Architecture

6. Agent Inbox

7. IC manager functions

8. IC Workforce Management

CRM IS Utilities 7.0  

Base Customisation for IS Utilities

1. Customization steps for Business Partner

2. Stepwise explanation and data flow for Business Partner

3. Customization Steps for Business Agreement

4. Stepwise explanation and data flow for Business Agreement

5. Customization Steps for Technical Data

6. Stepwise explanation and data flow for Technical Data

      7.Advance customising in IS Utilities

        8  IC webclient UI business roles for IS utilities configurations

      9 other configurations and customisation areas