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SAP Web Application Server Die solide Basis fuer SAP Solution Manager

By: shobha kumari | 30 Dec 2011 11:54 am

SAP Web Application Server Die solide Basis fuer SAP Solution Manager

Solution Management – Objectives

?? How can we close the gap between customer's ITdepartment and customer's business units to ensure best core business controlling?
?? How can SAP ensure the best support for our customers in case of problems?
?? How to ensure successful technical implementation and operation of core business processes?
?? How to secure the technical installation and operation of mySAP.com solutions?
?? How can SAP ensure the continuous improvement of our customers business?

SAP Solution Manager Features

SAP Solution Manager = central Platform for efficient implementation and operation of mySAP.com

Framework and technical infrastructure for service delivery

On-Site (Consulting), Remote, Self Services

Central integration of service and support tools

SAP Note Assistant, Microsoft NetMeeting, Support Desk, ...

"Living" documentation

Graphical representation

Central monitoring platform

Service Level Management, System Monitoring, Business Process Monitoring

Central platform to access all relevant information from SAP

SAP Service Marketplace

SAP's future strategic platform for implementation and system operations

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